How can we help?


Are you looking for some specific information? Please use the search options below. Either type key words into the 'How can we help you?' box, then choose a category and your user type, or simply use the Category / User type selections. Then press the search icon and a series of articles will be generated for you.

Who is going to pay for software and hardware changes in healthcare institutions, pharmacy and wholesaler systems - and how much will it cost?

Each healthcare institution, pharmacy and wholesaler will need to purchase the equipment required to enable it to scan the unique identifier and undertake verification and decommissioning.

Is there any order that the text has to appear in the 2D Matrix or as ‘human readable’ on the pack?

The UK does not require the text to appear in any particular order in the 2D matrix or on the pack. Changes to packs need to be submitted to the MHRA in the usual manner for approval.

Will manufacturers and wholesalers be able to see data on products I have dispensed?

No. The Delegated Regulation asserts that all parties that are connected to the repositories system, including manufacturers, wholesalers and pharmacies, have sole responsibility, ownership and access to any data that they generate.

Password Renewal

The End User Password is valid for 365 days after registration or a reset. In the 30 days prior to the Password expiry date, the UK MVS generates a message to inform the End User Location Contact that the Password must be changed.

Is the Product Code (PC) taken obligatory from the Agency or it can be taken from MAH internal database assigned by GS1?

Please refer to the European Pack Coding Guidelines at the European Federation of Pharmaceutical Industries and Associations (EFPIA).

I have forgotten my Password. How do I reset it?

Your UK MVS Certificate must be installed locally to be able to reset your Password. You can only reset your Password using the UK MVS GUI.

How do I change my initial password?

Please refer to the Quick Start Guide:

Quick Start Guide

Further information can be found in the Technical Bulletin:

Technical Bulletin: Certificate and Password Management Issues

Who can register with SecurMed UK MVS?

Registration is a simple and easy process.

Are EMA MAs the same as UK MHRA MAs?

No. European Marketing Authorisations (EMA) Marketing Authorisations (MAs) are issued by the EMA under the Centralised Procedure (CP) process. Once granted, this enables the MAH to market and distribute medicines within all EU member states without an additional local UK MA.

What are the UK pack labelling requirements?

The UK pack labelling requirements are: – Product code in GTIN format – Batch Number – Expiry Date – Unique serialisation number – 2D matrix.

What happens in the result of a negative response to a pack scan?

Guidance has been issued about how to manage alerts on the Community Pharmacy FMDsource website and on the NHS Digital FMD site.      

What is the EMVO and how can I contact them?

The European Medicines Verfication Organsiation (EMVO) is a Belgian non-profit organisation representing stakeholders united in securing the legal supply chain from falsified medicines. For more details go to their website.

Where can I find the EU Commission Q&A on FMD?

The EU Commission Q&A on FMD can be found on the European Commission site.

What happens to medicines that are intended for one market when they are then sold to a new market under an Art.126a/Exceptional MA?

First, the pharmacist scans the medicine to decommission. This sends a message to the relevant NMVS of the new market. As this NMVS will not yet contain pack data, they will then query the number with the EMVO.

Is aggregation data available in the NMVS/EMS?

Aggregation data is not available in the NMVS/EMVS. Off-system solutions may be available dependent on the particular supply chain system. Further guidance is expected from the UK NCAs (DHSC/MHRA) who can be contacted at fmd. safetyfeatures@mhra. gov. uk.

What is the difference between decommissioning and verification?

Verification is a process that can take place at any time during movement of the medicine through the supply chain.

Need more info?


If you can't find what you're looking for, please use the link below to get in touch.

Get in touch