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Are you looking for some specific information? Please use the search options below. Either type key words into the 'How can we help you?' box, then choose a category and your user type, or simply use the Category / User type selections. Then press the search icon and a series of articles will be generated for you.

Will manufacturers and wholesalers be able to see data on products I have dispensed?

No. The Delegated Regulation asserts that all parties that are connected to the repositories system, including manufacturers, wholesalers and pharmacies, have sole responsibility, ownership and access to any data that they generate.

How do I change my initial password?

Please refer to the Quick Start Guide:

Quick Start Guide

Further information can be found in the Technical Bulletin:

Technical Bulletin: Certificate and Password Management Issues

How long is my UK MVS Certificate available to download?

The UK MVS Certificate is only available for download for 60 days. Please store a local copy with your Password.

FMD Case Studies

FMD Case Studies

NHS Digital have collected case studies to demonstrate how Community and Hospital Pharmacies have implemented the FMD.

Who is going to pay for software and hardware changes in healthcare institutions, pharmacy and wholesaler systems - and how much will it cost?

Each healthcare institution, pharmacy and wholesaler will need to purchase the equipment required to enable it to scan the unique identifier and undertake verification and decommissioning.

Who can register with SecurMed UK MVS?

Registration is a simple and easy process.

Is there any order that the text has to appear in the 2D Matrix or as ‘human readable’ on the pack?

The UK does not require the text to appear in any particular order in the 2D matrix or on the pack. Changes to packs need to be submitted to the MHRA in the usual manner for approval.

Can the initial certificate download be done via the web service?

Yes, this service is available. Useful resources:

Technical Bulletin: Certificate and Password Management Issues

Are EMA MAs the same as UK MHRA MAs?

No. European Marketing Authorisations (EMA) Marketing Authorisations (MAs) are issued by the EMA under the Centralised Procedure (CP) process. Once granted, this enables the MAH to market and distribute medicines within all EU member states without an additional local UK MA.

I have forgotten my Password. How do I reset it?

Your UK MVS Certificate must be installed locally to be able to reset your Password. You can only reset your Password using the UK MVS GUI.

How do I register as a software supplier and get access to the Arvato developers toolkit (SDK)?

Software suppliers may register for the SDK on the NMVS Software Supplier Portal.

Are there technical standards to which the 2D codes should conform?

Data Matrix standard is Higher than ECC200, ISO/IEC 16022:2006 is presumed to conform:

Printed Quality must be rated 1.

What happens to medicines that are intended for one market when they are then sold to a new market under an Art.126a/Exceptional MA?

First, the pharmacist scans the medicine to decommission. This sends a message to the relevant NMVS of the new market. As this NMVS will not yet contain pack data, they will then query the number with the EMVO.

Do veterinary Wholesalers need to comply with the FMD regulatory requirements?

Although veterinary medicines fall outside the scope of the Delegated Regulation, veterinary Wholesalers who handle human medicines to supply to veterinary surgeons need to register with SecurMed. Veterinarians and retailers of veterinary medicines were part of the MHRA consultation under Article 23.

Is the Product Code (PC) taken obligatory from the Agency or it can be taken from MAH internal database assigned by GS1?

Please refer to the European Pack Coding Guidelines at the European Federation of Pharmaceutical Industries and Associations (EFPIA).

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