How can we help?

Are you looking for some specific information? Please use the search options below. Either type key words into the 'How can we help you?' box, then choose a category and your user type, or simply use the Category / User type selections. Then press the search icon and a series of articles will be generated for you.

Is it possible for Software Suppliers to register their clients without an agreement for the FMD service?

It is not recommended. It is necessary for the person registering to accept the terms and conditions of the EULA, which could not be justified without an agreement in place.              

Is each GP a separate legal entity?

Each GP Practice (with one or more GP partners) is a separate legal entity. SecurMed registers Locations, not people.

Can one End User register several times but for different Software Suppliers?

Yes, you can register the same End User Location for different Software Suppliers. However, this will appear as a duplicate, so we will contact you to ensure there are not errors.

Hospital Pharmacies in Wales are not necessarily registered with GPhC. If not, which registration body should be used for End User Registration?

All Pharmacies will be registered with the relevant professional or sectoral body, such as the CQC in England, HIS in Scotland, GPhC, CIW or HIW in Wales, and PSNI or similar in Northern Ireland.

How can I prevent my UK MVS account being locked?

Your UK MVS account will be automatically locked if you try to access the system using an incorrect Password three times.

I have tried to reset my Password but have not received the reset email. What should I do?

Your reset email has been sent to the UK MVS contact email address you provided at End User Registration. Please check the Junk folder. If you provided the email address of your Software Supplier, please contact them to retrieve the reset email.

Bulk Registrations: Will each Location have unique credentials?

Bulk Registrations are suitable for multiple organisations/companies within the same legal entity at the same time. Each organisation/company will be an individual End User Location and will therefore have its own Username and UK MVS Certificate.

Will the Certificate renewal email be sent to the Requestor or the Location?

The renewal email is sent automatically by the UK MVS to the End User Location Contact email address provided at the time of registration, unless this has since been changed.

Will a legal entity with multiple Locations require a unique Username, Password and Software (TAN) Code per Location?

Each Location needs to be registered uniquely. Please check which Locations are registered with the relevant professional or sectoral body (such as GPhC, CQC, NIS). SecurMed will provide individual credentials for each Location that is individually registered with the relevant body.

Which professional or sectoral registers are used to verify End User Locations?

SecurMed will provide individual credentials for each Location that is individually registered with the relevant body.

When using Bulk Registration for onboarding Locations, can our organisation/company or Software Supplier provide authorisation on behalf of all Locations in a single notification?

Authorisation is required from each legal entity, for all its Locations. If you submit a Bulk Registration for multiple legal entities, the EULA can only be accepted once for each entity, so please ensure you have permission from each of them before submission.

Who can register with SecurMed UK MVS?

Registration is a simple and easy process.

‘Product Not Found’ alert

‘Product Not Found’ alerts amount to more than 30% of the total alerts generated when scanning medicines under FMD. Often, this is due to packs which are not part of FMD or are from batches generated prior to FMD coming into effect.

Can Pharmacists still dispense products without serialisation after 9th February 2019?

Yes – but only until all the stock which was batch released before 9th February 2019 is depleted.

Who can see/use FMD information in a Pharmacy?

All Pharmacy staff involved in the dispensing process must be trained to follow FMD protocols on verification and/or decommissioning of products.

Will manufacturers and wholesalers be able to see data on products I have dispensed?

No. The Delegated Regulation asserts that all parties that are connected to the repositories system, including manufacturers, wholesalers and pharmacies, have sole responsibility, ownership and access to any data that they generate.

Need more info?

If you can't find what you're looking for, please use the link below to get in touch.

Get in touch