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Are you looking for some specific information? Please use the search options below. Either type key words into the 'How can we help you?' box, then choose a category and your user type, or simply use the Category / User type selections. Then press the search icon and a series of articles will be generated for you.

What is the difference between decommissioning and verification?

Verification is a process that can take place at any time during movement of the medicine through the supply chain.

What happens to medicines that are intended for one market when they are then sold to a new market under an Art.126a/Exceptional MA?

First, the pharmacist scans the medicine to decommission. This sends a message to the relevant NMVS of the new market. As this NMVS will not yet contain pack data, they will then query the number with the EMVO.

How does my company apply for the ‘micro MAH’ Fee Waiver?

Fill out an MAH Registration Form and return to SecurMed.  
Complete a SecurMed MAH Agreement and return to SecurMed.

Can one End User register several times but for different Software Suppliers?

Yes, you can register the same End User Location for different Software Suppliers. However, this will appear as a duplicate, so we will contact you to ensure there are not errors.

Is it possible to convert EAN codes to GTIN?

Please refer to the European Pack Coding Guidelines at the European Federation of Pharmaceutical Industries and Associations (EFPIA).

Does the WDA holder need to connect to the EMVS?

No. Unless the WDA holder is also an MAH or a Parallel Distributor, there is no need to connect to the EMVS.

Can the initial certificate download be done via the web service?

Yes, this service is available. Useful resources:

Technical Bulletin: Certificate and Password Management Issues

What are the mixed-bulk transactions?

The G195 – Mixed Bulk process is used to submit a cache of individual transactions that have buffered while connection to the NMVS has been interrupted.

How do I progress the analysis of Alerts?

Request from a Pack-In-Hand actor

In order for us to proceed with the analysis please download and complete the PiH_Alert data request form  and return it along with photos of the pack (if you still have it).

How can I prevent my UK MVS account being locked?

Your UK MVS account will be automatically locked if you try to access the system using an incorrect Password three times.

Will the Certificate renewal email be sent to the Requestor or the Location?

The renewal email is sent automatically by the UK MVS to the End User Location Contact email address provided at the time of registration, unless this has since been changed.

Do veterinary Wholesalers need to comply with the FMD regulatory requirements?

Although veterinary medicines fall outside the scope of the Delegated Regulation, veterinary Wholesalers who handle human medicines to supply to veterinary surgeons need to register with SecurMed. Veterinarians and retailers of veterinary medicines were part of the MHRA consultation under Article 23.

How does a company affiliate to GS1?

Contact the GS1 organisation in your respective country or at www. gs1. org/contact

How many manufacturers are now supplying codes to SecurMed UK?

Product, Batch and Pack data started being transmitted to the UK MVS when SecurMed UK was connected to the European Hub (EMVS) on 31st October 2018. Data for millions of packs is already downloaded.

Are there technical standards to which the 2D codes should conform?

Data Matrix standard is Higher than ECC200, ISO/IEC 16022:2006 is presumed to conform:

Printed Quality must be rated 1.

Is aggregation permitted, in particular for use of downstream wholesalers?

The Delegated Regulation allows for aggregation but does not stipulate the need for pack aggregation and the EMVS / NMVS system does not support aggregation. It is for manufacturers and MAHs to decide unilaterally whether their IT functionality extends to aggregation of pack data.

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