How can we help?

Are you looking for some specific information? Please use the search options below. Either type key words into the 'How can we help you?' box, then choose a category and your user type, or simply use the Category / User type selections. Then press the search icon and a series of articles will be generated for you.

Does the WDA holder need to connect to the EMVS?

No. Unless the WDA holder is also an MAH or a Parallel Distributor, there is no need to connect to the EMVS.

Is aggregation data available in the NMVS/EMS?

Aggregation data is not available in the NMVS/EMVS. Off-system solutions may be available dependent on the particular supply chain system. Further guidance is expected from the UK NCAs (DHSC/MHRA) who can be contacted at fmd. safetyfeatures@mhra. gov. uk.

What happens in the result of a negative response to a pack scan?

Guidance has been issued about how to manage alerts on the Community Pharmacy FMDsource website and on the NHS Digital FMD site.      

What is the EMVO and how can I contact them?

The European Medicines Verfication Organsiation (EMVO) is a Belgian non-profit organisation representing stakeholders united in securing the legal supply chain from falsified medicines. For more details go to their website.

I am a Manufacturer – where can I find more information?

More information is available from the British Generic Manufacturers Association (BGMA).

How can I prevent my UK MVS account being locked?

Your UK MVS account will be automatically locked if you try to access the system using an incorrect Password three times.

How does my company apply for the ‘micro MAH’ Fee Waiver?

Fill out an MAH Registration Form and return to SecurMed.  
Complete a SecurMed MAH Agreement and return to SecurMed.

When using Bulk Registration for onboarding Locations, can our organisation/company or Software Supplier provide authorisation on behalf of all Locations in a single notification?

Authorisation is required from each legal entity, for all its Locations. If you submit a Bulk Registration for multiple legal entities, the EULA can only be accepted once for each entity, so please ensure you have permission from each of them before submission.

Is it possible to convert EAN codes to GTIN?

Please refer to the European Pack Coding Guidelines at the European Federation of Pharmaceutical Industries and Associations (EFPIA).

Where can I find the EU Commission Q&A on FMD?

The EU Commission Q&A on FMD can be found on the European Commission site.

I want to register multiple locations?

To register one or more Locations from one or more legal entities, select the Bulk Registration process when you have logged onto our Portal.

How do MAHs onboard to the FMD?

There are two processes MAHs must complete to onboard for FMD:

1. Onboard to the European Medicines Verification Organisation(EMVO)

All MAHs must onboard to the EMVO to be able to upload pack information to the UK MVS.

Is it possible for Software Suppliers to register their clients without an agreement for the FMD service?

It is not recommended. It is necessary for the person registering to accept the terms and conditions of the EULA, which could not be justified without an agreement in place.              

What are the UK pack labelling requirements?

The UK pack labelling requirements are: – Product code in GTIN format – Batch Number – Expiry Date – Unique serialisation number – 2D matrix.

How do I progress the analysis of Alerts?

Request from a Pack-In-Hand actor

In order for us to proceed with the analysis please download and complete the PiH_Alert data request form  and return it along with photos of the pack (if you still have it).

Will the Certificate renewal email be sent to the Requestor or the Location?

The renewal email is sent automatically by the UK MVS to the End User Location Contact email address provided at the time of registration, unless this has since been changed.

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