What do you want to do?


Do you want to register with us, inform us of changes, or tell us about an alert? Please select one of the four options below, or type key words into the 'What do you want to do?' search box, select the relevant category and end user type and press the search icon. If you are looking for information, please go to our How can we help? page.

I am a Manufacturer – where can I find more information?

More information is available from the British Generic Manufacturers Association (BGMA).  

‘Product Not Found’ alerts

‘Product Not Found’ alerts amount to more than 30% of the total alerts generated when scanning medicines under FMD. Often, this is due to packs which are not part of FMD or are from batches generated prior to FMD coming into effect.

How can I prevent my UK MVS account being locked?

Your UK MVS account will be automatically locked if you try to access the system using an incorrect Password three times.

I’ve received my Software (TAN) Code via email but my Username and Password has not arrived by post. How long does this normally take?

Your Username and Password should arrive within five days of the email, addressed to the End User Location Contact at the End User Location provided during registration.

What is the EMVO and how can I contact them?

The European Medicines Verfication Organsiation (EMVO) is a Belgian non-profit organisation representing stakeholders united in securing the legal supply chain from falsified medicines. For more details go to their website.

Should we contact SecurMed to infiliate to GS1?

No. Please contact GS1 directly.

Does Article 37(d) require that a National Medicine Verification Organisation (NMVO) directly alerts the relevant national competent authorities, the EMA and the Commission about a falsification? Is there is a time limit for such alerting?

The use of the term “provide for” in Article 37(d) of Commission Delegated Regulation (EU) 2016/161 means that an NMVO has to ensure that the National Competent Authorities (NCA), the EMA and the Commission are informed.

Error 403 forbidden - what does it mean?

This error code occurs because the UK MVS cannot find the TAN Certificate. Problem

Solution

UK MVS Certificate has expired (two years)

Contact the SecurMed Service Desk to request a new Software (TAN) Code.

Who can register with SecurMed UK MVS?

Registration is a simple and easy process.

Can the initial certificate download be done via the web service?

Yes, this service is available. Useful resources:

Technical Bulletin: Certificate and Password Management Issues

I want to register multiple locations?

To register one or more Locations from one or more legal entities, select the Bulk Registration process when you have logged onto our Portal.

Where can I find a copy of the Delegated Regulation?

You can find the Delegated Regulation here.

Change of Location

Please advise us of any changes to location, you can call us or email us.

Does the WDA holder need to connect to the EMVS?

No. Unless the WDA holder is also an MAH or a Parallel Distributor, there is no need to connect to the EMVS.

Need more info?


If you can't find what you're looking for, please use the link below to get in touch.

Get in touch