Support and FAQs
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Which medicines are in scope of FMD?
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Are medical devices in the scope of serialisation?
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Does the UK GTIN Product Code require 13 or 14 characters?
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Does FMD apply to clinical trials materials?
If an existing licensed drug is used in a clinical trial, when would it need to be decommissioned? -
Do Dental Pharmaceuticals Companies, Dental Wholesalers or Dentists need to comply with the FMD regulatory requirements?
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Do Veterinary Wholesalers need to comply with the FMD regulatory requirements?
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Does the EMVS and UKNI MVS cater for Multi-Market Packs (MMP) labelled and supplied to UKNI and Ireland?
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Does the Product Master Data (G101 Process) allow the software provider to differentiate between FMD and non-FMD products
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If stock is transferred from one nominated site to another, does the receiving site have to conduct full checks of the stock?
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Which Professional or Sectoral Registers are used to verify End User Locations?
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Scanner & Software Configuration Issues
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Change of Ownership
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Change of Location
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Change to End User Contact Details
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Change of Software Supplier
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How do I change my Initial Password?
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Password Renewal
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I have forgotten my Password. How do I reset it?
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Unlock my Account
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How can I prevent my UKNI MVS account being locked?
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I am having a problem logging onto my FMD software. What should I do?
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I haven’t used my credentials since registering and they don’t work. It’s more than 60 days since I received them.
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Why is it essential to present a unique Certificate as well as a unique Username and Password?
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Will the Certificate renewal email be sent to the Requestor or the Location?
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Will Manufacturers and Wholesalers be able to see data on Products I have dispensed?
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Will Community/Hospital Pharmacies be able to return stock to their Wholesaler or a DTP Manufacturer’s Distributor?
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Who will have to Decommission Homecare Supplied Drugs?
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What is the difference between Decommissioning and Verification?