I am having a problem logging onto my FMD software. What should I do?

If you have successfully logged onto the UKNI MVS but are having a problem logging onto your FMD software, please contact your Software Supplier.

If you are having trouble downloading and installing your UKNI MVS Certificate, or logging into the UKNI MVS for the first time, please visit the SecurMed Quick Start Guides for full instructions.

You will need your initial credentials issued by SecurMed:

  • Your Username and Password – sent via post
  • Your Software (TAN) Code to download your UKNI MVS Certificate – sent via email

Your Software Supplier may have done this on your behalf. Do check with them if you are unsure.

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Bulk Registrations: Will each Location have unique credentials?

Bulk Registrations are suitable for multiple organisations/companies within the same legal entity at the same time. Each organisation/company will be an individual End User Location and will therefore have its own Username and UKNI MVS Certificate.

Register as an End User

To register, please read our guidance below and the End User Licence Agreement (EULA) carefully. For more detailed information, please see our End User Registration Process Overview.

Will Community/Hospital Pharmacies be able to return stock to their Wholesaler or a DTP manufacturer’s distributor?

This depends upon the terms and conditions of both the Wholesaler and the manufacturer. However, in general, we expect the current returns process will remain valid as long as the stock has not been decommissioned and the anti-tamper device is still intact.

Who is going to pay for software and hardware changes in healthcare institutions, pharmacy and wholesaler systems - and how much will it cost?

Each healthcare institution, pharmacy and wholesaler will need to purchase the equipment required to enable it to scan the unique identifier and undertake verification and decommissioning.

I’ve received my Software (TAN) Code via email but my Username and Password has not arrived by post. How long does this normally take?

Your Username and Password should arrive within five days of the email, addressed to the End User Location Contact at the End User Location provided during registration.

Our GP Practice has a main surgery and several branch surgeries. Which do I need to register?

Please check which surgeries are registered with the relevant professional or sectoral body (such as NI Direct). SecurMed will provide individual credentials for each Location that is individually registered with the relevant body.