Software Development queries (Registered Software Suppliers only)

Please login to the Jira Service Desk and select ‘Service Request’ if your query relates to any of the following:

  • Software developer toolkit
  • Sandbox environment
  • Technical queries to support your software solution development activities
  • Software Supplier baseline testing

Alternatively, please contact the NMVS Helpdesk.



Related articles


Will Community/Hospital Pharmacies be able to return stock to their Wholesaler or a DTP manufacturer’s distributor?

This depends upon the terms and conditions of both the Wholesaler and the manufacturer. However, in general, we expect the current returns process will remain valid as long as the stock has not been decommissioned and the anti-tamper device is still intact.

First Login to UK MVS - Quick Start Guide - Step 1

Ready to log in to the UK MVS?  Please follow the links to instructions below.

Should we contact SecurMed to infiliate to GS1?

No. Please contact GS1 directly.

Does Article 37(d) require that a National Medicine Verification Organisation (NMVO) directly alerts the relevant national competent authorities, the EMA and the Commission about a falsification? Is there is a time limit for such alerting?

The use of the term “provide for” in Article 37(d) of Commission Delegated Regulation (EU) 2016/161 means that an NMVO has to ensure that the National Competent Authorities (NCA), the EMA and the Commission are informed.

Is Gibraltar in scope of the FMD implementation and what about British Crown Dependencies and British Overseas Territories?

MHRA have confirmed with the UK Foreign Office that the Crown Dependencies of Jersey and Guernsey (including the other Channel Islands) and the Isle of Man are included within the FMD implementation. Gibraltar and all other British Overseas Territories e. g.

Where can I find a copy of the Delegated Regulation?

You can find the Delegated Regulation here.