Software Development queries (Registered Software Suppliers only)

Please login to the Jira Service Desk and select ‘Service Request’ if your query relates to any of the following:

  • Software developer toolkit
  • Sandbox environment
  • Technical queries to support your software solution development activities
  • Software Supplier baseline testing

Alternatively, please contact the NMVS Helpdesk.



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My company has not yet submitted to the MHRA White List of products exempt from FMD charges. Can products still be added to the White List?

Yes. Article 46 of the Delegated Regulation (DR) notifies the commission of additional medicinal products that are at risk or not at risk of falsification. All submissions must be made by the MHRA. Please contact the MHRA for information on how to submit.

Is it possible for Software Suppliers to register their clients without an agreement for the FMD service?

It is not recommended. It is necessary for the person registering to accept the terms and conditions of the EULA, which could not be justified without an agreement in place.              

List of IT Software Suppliers

For those organisations who do not have an IT software provider, or who seek to find companies providing solutions, SecurMed has published the following list of providers.

Useful Links

Useful Links

National Competent Authorities

GOV. UK guidance on:

FMD Safety Features
FMD Errors or Alerts
To register for the FMD Safety Features newsletter, or for any queries about the FMD, please contact the Medicines and Healthcare products Regulatory Agency (MHRA).

What is Peppol?

Pan-European Public Procurement OnLine (PEPPOL) enables government organisations such as the NHS, and private companies, to exchange electronic trading documents over an interoperable, European-wide network. It offers a standardised network connection for electronic ordering, invoicing and shipping. For more information, please visit NHS Scan4Safety.

Why is the ‘mixed bulk transaction’ not available to Wholesalers?

The ‘mixed bulk transaction’ is a bulk of individual transactions, as opposed to a single transaction applied to a bulk of packs. It should only be used to enable cached individual transactions when connectivity has been interrupted.