How do I progress the analysis of Alerts?

Request from a Pack-In-Hand actor

In order for us to proceed with the analysis please download and complete the PiH_Alert data request form  and return it along with photos of the pack (if you still have it).  

Please email the completed Alert data request forms to alerts@securmed.org.uk.

Request from an MAH 

In order for us to proceed with the analysis please download and complete the MAH_Alert data request form and return it to us along with your assessment.

Please email the completed Alert data request forms to alerts@securmed.org.uk.

For queries about other error messages please email the SecurMed Service Desk.

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Useful Links

Useful Links

National Competent Authorities

GOV. UK guidance on:

FMD Safety Features
FMD Errors or Alerts
To register for the FMD Safety Features newsletter, or for any queries about the FMD, please contact the Medicines and Healthcare products Regulatory Agency (MHRA).

I have forgotten my Password. How do I reset it?

Your UK MVS Certificate must be installed locally to be able to reset your Password. You can only reset your Password using the UK MVS GUI.

I want to update you with changes to my UK MVS account details

To inform SecurMed UK of a change in account details (e. g. location, end-user contact, Software Supplier etc) :
please use our Contact Us form (link below).

End User Registration Guidance

Registration is a simple and easy process.

Register as an End User

Please read our End User Registration Guidance first. To register, please read our guidance below and the End User Licence Agreement (EULA) carefully. For more detailed information, please see our End User Registration Process Overview.

I am having a problem logging onto my FMD software. What should I do?

If you have successfully logged onto the UK MVS but are having a problem logging onto your FMD software, please contact your Software Supplier.