‘Product Not Found’ alerts amount to more than 30% of the total alerts generated when scanning medicines under FMD. Often, this is due to packs which are not part of FMD or are from batches generated prior to FMD coming into effect.
A new version of the MVS (R1.06), designed to improve the End User experience, was released on 6th April 2020.
Please see the following Customer Information for further guidance.
National Competent Authorities
GOV. UK guidance on:
FMD Safety Features
FMD Errors or Alerts
To register for the FMD Safety Features newsletter, or for any queries about the FMD, please contact the Medicines and Healthcare products Regulatory Agency (MHRA).
Your UK MVS Certificate must be installed locally to be able to reset your Password. You can only reset your Password using the UK MVS GUI.
To inform SecurMed UK of a change in account details (e. g. location, end-user contact, Software Supplier etc) :
please use our Contact Us form (link below).
Registration is a simple and easy process.
Please read our End User Registration Guidance first. To register, please read our guidance below and the End User Licence Agreement (EULA) carefully. For more detailed information, please see our End User Registration Process Overview.
If you have successfully logged onto the UK MVS but are having a problem logging onto your FMD software, please contact your Software Supplier.