Change to End User contact details

We hold the following contact details, which can be the same person;

  • Primary contact  - this is our main contact for the location
  • NMVS contact - this is an email contact for MVS system messages, reset password links and new TAN certificates

We will need the following information:

  • specify which contact you want to update
  • name of original contact
  • name, phone number and email of the new contact

You can call us or email us. 

t: 0203 855 0656


If we need further information, we will contact you.


Related articles

I have forgotten my Password. How do I reset it?

We recommend you contact your software supplier in the first instance, as they may have a record of your existing password, or provide the functionality to reset it. You can use the reset password function found in the UKNI MVS GUI.

End User Registration Guidance

Registration is a simple and easy process.

Register as an End User

To register, please read our guidance below and the End User Licence Agreement (EULA) carefully. For more detailed information, please see our End User Registration Process Overview.

I have tried to reset my Password but have not received the reset email. What should I do?

Your reset email has been sent to the UKNI MVS contact email address you provided at End User Registration. Please check the Junk folder. If you provided the email address of your Software Supplier, please contact them to retrieve the reset email.

Reset my Password

The End User Password is valid for 365 days after registration or a reset. In the 30 days prior to the Password expiry date, the UKNI MVS generates a message to inform the End User Location Contact that the Password must be changed.

I want to register multiple locations?

To register one or more Locations from one or more legal entities, select the Bulk Registration process when you have logged onto our Portal.