I am having a problem logging onto my FMD software. What should I do?

If you have successfully logged onto the UK MVS but are having a problem logging onto your FMD software, please contact your Software Supplier.

If you are having trouble downloading and installing your UK MVS Certificate, or logging into the UK MVS for the first time, please visit the SecurMed Quick Start Guides for full instructions.

You will need your initial credentials issued by SecurMed:

  • Your Username and Password – sent via post
  • Your Software (TAN) Code to download your UK MVS Certificate – sent via email

Your Software Supplier may have done this on your behalf. Do check with them if you are unsure.

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Useful Links

Useful Links

National Competent Authorities

GOV. UK guidance on:

FMD Safety Features
FMD Errors or Alerts
To register for the FMD Safety Features newsletter, or for any queries about the FMD, please contact the Medicines and Healthcare products Regulatory Agency (MHRA).

I have forgotten my Password. How do I reset it?

Your UK MVS Certificate must be installed locally to be able to reset your Password. You can only reset your Password using the UK MVS GUI.

End User Registration Guidance

Registration is a simple and easy process.

Register as an End User

Please read our End User Registration Guidance first. To register, please read our guidance below and the End User Licence Agreement (EULA) carefully. For more detailed information, please see our End User Registration Process Overview.

I have tried to reset my Password but have not received the reset email. What should I do?

Your reset email has been sent to the UK MVS contact email address you provided at End User Registration. This email is sent directly from the UK MVS and not SecurMed UK. Please also check the Junk folder.

How long is my UK MVS Certificate available to download?

The UK MVS Certificate is only available for download for 60 days. Please store a local copy with your Password.

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