Two Year Certificate Expiry

Situation

UKNI Medicines Verification users may receive system generated emails advising their certificate will expire soon and requesting them to download a new certificate. Users will be unable to access the UKNI MVS if the existing certificate expires.

Some users do not know their password and are therefore unable to download the new certificate.

Background

To access the UKNI Medicines Verification System users require a username, password and a digital certificate; the certificate is valid for 2 years. From around 2 months before the certificate expires, the UKNI MVS generates a series of emails to prompt downloading and installing a new certificate which will be valid for a further 2 years.

  • The initial email is sent 60 days prior to the expiry.

Subject: [UK MVS] Reminder – your certificate will expire in 60 days

This email contains:

  • the link required to download the new certificate
  • the TAN which is needed to retrieve the certificate
  • the username of the associated MVS account

You can download and install the new certificate within 60 days of receipt of this email. You will need the information in the email AND your existing password.

  • Daily reminder emails begin 30 days prior to the expiry of your certificate.

Subject: [UK MVS] Reminder – your certificate will expire in X days

This email contains:

  • The username of the associated MVS account

 What do you need to do?

If your Software Supplier manages your credentials for you:

  • Contact your software supplier for assistance.

If you manage your own credentials:

  • Install the new certificate on all devices you use to access the UKNI MVS.
  • A step-by-step guide is available: Quick Start Guide

What if I don’t know my UKNI MVS password?

SecurMed do not have access to your password. We recommend you contact your software supplier before requesting a password reset as they may need to update your software with the new password you set. Your account will lock if you attempt to access the UKNI MVS using an invalid password.

On request, SecurMed can provide a single use password, which you must change the first time it is used.

For further assistance contact: help@securmed.org.uk

Related articles


I have forgotten my Password. How do I reset it?

We recommend you contact your software supplier in the first instance, as they may have a record of your existing password, or provide the functionality to reset it. You can use the reset password function found in the UKNI MVS GUI.

End User Registration Guidance

Registration is a simple and easy process.

Register as an End User

To register, please read our guidance below and the End User Licence Agreement (EULA) carefully. For more detailed information, please see our End User Registration Process Overview.

I have tried to reset my Password but have not received the reset email. What should I do?

Your reset email has been sent to the UKNI MVS system contact email address you provided at End User Registration. Please contact them to retrieve the password reset email.

Reset my Password

The End User Password is valid for 365 days after registration or a reset. In the 30 days prior to the Password expiry date, the UKNI MVS generates a message to inform the End User Location Contact that the Password must be changed.

How do MAHs onboard to the FMD?

1. Onboard to the European Medicines Verification Organisation(EMVO)

All MAHs must onboard to EMVO to be able to upload pack information to the UKNI MVS. EMVO will perform the required assessments, contract the MAH and process the payment before granting access to the EMVS.